This policy explains the cookies and similar technologies, such as local storage, used on our website www.datadwell.com and on login.datadwell.com, where you sign up and sign in. It also covers the Portals and Sales Rooms of the Phoenix platform, accessible from https://datadwell.datadwell.com/public/cookie_policy.
Cookies are small files that a website stores in your browser. Local storage works in a similar way. Some are needed for a site to work at all; others remember your choices, measure how a site is used or measure advertising.
On www.datadwell.com and login.datadwell.com we only use necessary cookies until you tell us otherwise. When you first visit, we ask which other categories you allow: you can accept all, reject all or choose by category. Your choice applies to both sites and is kept for 12 months, after which we ask again. You can change it at any time with the Cookie settings link at the bottom of our pages, or here:
If your browser sends a Global Privacy Control signal, we take it as a refusal of everything except necessary cookies and do not show the banner. You can still choose otherwise in Cookie settings.
You can also block or delete cookies in your browser settings (refer to your browser's Help section for instructions), although blocking necessary cookies will stop parts of the sites from working.
These keep the sites secure and working, and remember your cookie choice. They cannot be switched off.
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| dd_consent | Data Dwell | Remembers your cookie choice on both sites | 12 months |
| data-dwell-session | Data Dwell (login) | Keeps you signed in | 2 hours |
| XSRF-TOKEN | Data Dwell (login) | Protects forms against cross-site request forgery | 2 hours |
These run the chat on our website and keep your conversation while you browse.
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| chatlio_at--*, chatlio_rt--*, chatlio_uuid--* | Chatlio | Identify your chat session | When you close the browser |
| chatlio-* (local storage) | Chatlio | Keep the chat window state and conversation | Until cleared |
These help us understand how visitors use our sites, so we can improve them.
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| ph_*_posthog (cookie and local storage) | PostHog | Distinguishes visitors and visits for product analytics | 12 months |
| _ga | Google Analytics | Distinguishes visitors | 13 months |
| _ga_LWFDWKH0JZ | Google Analytics | Keeps track of the current visit | 13 months |
These measure how our advertising performs and tell our advertising partners when a visit came from their ads. Some are set on the partner's own domain.
| Name | Provider | Purpose | Expires |
|---|---|---|---|
| _gcl_au, _gcl_ls (local storage) | Google Ads | Links a visit to the ad it came from, to measure conversions | 3 months |
| IDE (doubleclick.net) | Measures and targets ads | 13 months | |
| test_cookie (doubleclick.net) | Checks whether the browser accepts cookies before ads are measured | 15 minutes | |
| __obref, oaiq_cs:* (session storage) | OpenAI | Measures conversions from ads on OpenAI | 12 months |
| g2tracking (local storage) | G2 | Measures visits that came from G2 | Until cleared |
| snowplowOutQueue_*, modernizr (local storage) | Gartner Digital Markets (Capterra) | Measures visits that came from Capterra | Until cleared |
| __cf_bm, _cfuvid (openai.com, g2.com, capterra.com) | Cloudflare, for OpenAI, G2 and Capterra | Protects those partners' servers against bots | 30 minutes, or when you close the browser |
The Portals and Sales Rooms of the Phoenix platform use two categories of cookies: Authentication and Activity cookies.
The authentication cookie is crucial for accessing and authenticating the website. Without this cookie, access to the website is not possible.
The activity cookie is employed to track visitors across the website. The goal is to monitor the engagement of individual users, making it more valuable for the provider.
If you require additional information, please don't hesitate to get in touch with us through our preferred contact method: [email protected].