This guide explains how to download assets from your Library, and how to download them in a different format or size. In Data Dwell, all files-including images, photos, documents, videos, and other media-are referred to as assets. Downloading allows you to save these files to your computer for offline use, sharing, or editing.
To download a file: Use the three-dot menu (⋯) next to any asset and select Download, or open the asset and click the Download button. In the download options, you can choose the original file or select a conversion to receive the asset in a different format or size. For multiple files, select them using checkboxes and use the bulk download option in the action banner at the bottom of the screen.
Converting is part of the download flow. When you download an asset, you can take the original file or select a conversion instead, which delivers the asset in a different format, size, or resolution. This is useful when you need a web-sized image, a lower-resolution proof, or a format that another application can open.
Converting never changes the original file. It produces a new file for you to download, and the original stays exactly as it was uploaded.
Conversions are available for images, videos, audio files, and documents. If you do not see any conversion options, the usual reasons are:
Some assets carry an alert note — a message from your organisation about how that asset may be used, such as licensing restrictions or an expiry date. When you download an asset with an alert note, the note is shown first and you must tick a checkbox to confirm you have read it before the download will proceed. This applies whether you are downloading the original file or a conversion.
Alert notes are a system metafield. Like other system metafields, the field must be added to a Metadata Profile before it can be filled in on an asset. If your team cannot add alert notes to assets, check that the field is included in the relevant profile.
Conversion profiles define what formats, sizes, and file types are available. Each profile includes a name, description, output format, and technical specifications such as dimensions, quality, or resolution.
Administrators and users with conversion profile management permissions can create and configure profiles in Admin Settings > Assets Settings > Conversion Profiles tab. To create a new profile, click [+ New] and configure the name, description, visibility, file type, and output format. Built-in system conversions can also be hidden, so users only see the options your organisation wants to offer.
If you need a conversion option that isn't currently available, contact your administrator to request a new conversion profile.