Frequently Asked Questions

Find answers to common questions about using the Data Dwell platform. If you can't find what you're looking for, please contact support.

General

What is Data Dwell?
Data Dwell is a digital asset management platform designed to organize, enrich, and distribute digital content securely across teams and partners.
What types of records does the platform support?
The platform supports several record types including Digital Assets, Portals, Dwellings, Showcases, and Accounts. Learn more.

How do I find assets in the Library?
Use the search bar, filters, or saved views to quickly locate assets. How to Search for Assets
Can I upload multiple assets at once?
Yes, bulk uploading is supported via the upload panel. You can also enrich assets with metadata during the process. Learn more about uploading.
Why can't I see certain assets?
Your visibility depends on folder access and role permissions. Contact your administrator if you believe something is missing.

What is metadata in this platform?
Metadata includes all searchable and descriptive fields attached to an asset - such as title, tags, usage rights, and more. See metadata overview.
What are Metadata Profiles?
Metadata Profiles control which fields and components are visible and editable per asset. They are required for all assets unless none exist. Learn more.

How can I share an asset externally?
You can share assets via Portals, Showcases, or Public Links. Explore sharing options.
What is a Public Link?
A Public Link is a direct, open link to a specific asset - no login required. Learn how to use Public Links.
Can I track who views shared content?
Yes, tracking is available on the Portal record. If the portal is connected to accounts or contacts, tracking extends to those records.

What is a Portal?
A Portal is a secure space for sharing assets with external users. Access settings include password protection, download permission, and email/domain restrictions. More on Portals.
What is a Dwelling?
A Dwelling is an internal collection of assets. It can be public or private, and is often used as a staging area before external sharing. More on Dwellings.
What is a Showcase?
Showcases are curated galleries designed for presentation and visual storytelling. More on Showcases.

Why can't I perform certain actions?
Access to records, assets, and features is defined by your assigned Role and User Group. Understand permissions.
What controls who sees what?
Permissions are based on folder assignments and role configurations. If you need broader access, contact your admin.

Can I change the platform branding?
Yes, admins can update logos, colors, and login page content through branding settings. Learn more.
Can I rename record types?
Yes, labels for record types (e.g., “Assets” → “Files”) can be customized per organization. Learn more.

I can't upload a file - what should I do?
Check your internet connection, file format, and permissions. If the issue persists, contact support.
Why can't I edit metadata?
This may be due to your role or the assigned metadata profile. Ensure you have the necessary edit rights.

Still have questions? Contact us at Data Dwell Support - we're happy to help.